Watch on demand | Leeds Digital Festival 2026
AI is transforming financial services, but are customers ready to trust it?
Watch our Leeds Digital Festival panel discussion with leaders from Enjoy Digital, Yorkshire Building Society and Titan Wealth as we explore how financial services organisations can embrace AI and digital innovation without losing customer confidence.
Drawing on our research with 1,027 UK banking customers, we discuss what people really think about AI in financial services, why transparency and human support matter, and how organisations can balance innovation with trust.
Drawing on consumer research and real-world perspectives from financial services leaders, our panel explores:
Customers aren't rejecting technology. They're asking for greater transparency, more control and reassurance that their interests come first.
Our Client Partner, Christina Miller, shares four practical takeaways from the event, exploring where AI adds genuine value, why human support remains essential and what financial services organisations should prioritise as they adopt new technology.
81% of UK banking customers want AI use clearly signposted. Yet 66% feel there isn't enough transparency around how it's being used.
Our Technology Trust Gap whitepaper explores the findings from our research with 1,027 UK banking customers, revealing what people really think about AI, automation and emerging technology in financial services.
Discover the barriers to customer trust and the practical opportunities for financial services organisations to build greater confidence in digital innovation.
